Last updated: June 1, 2026
QIUOLA operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). QIUOLA is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us.
Please read this Privacy Policy carefully. By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described in this Privacy Policy.
PERSONAL INFORMATION WE COLLECT
We may collect or process the following categories of personal information:
- Contact details including your name, address, billing address, shipping address, phone number, and email address.
- Financial information including payment card information, transaction details, and payment confirmation.
- Account information including your username, password, security questions, preferences and settings.
- Transaction information including the items you view, put in your cart, purchase, return, exchange or cancel, and your past transactions.
- Communications with us including information you include when sending a customer support inquiry.
- Device information including information about your device, browser, IP address, and other unique identifiers.
- Usage information including information regarding your interaction with the Services.
PERSONAL INFORMATION SOURCES
We may collect personal information from the following sources:
- Directly from you when you create an account, visit or use the Services, or communicate with us.
- Automatically through the Services from your device, and through the use of cookies and similar technologies.
- From our service providers who collect or process your personal information on our behalf.
- From our partners or other third parties.
HOW WE USE YOUR PERSONAL INFORMATION
We may use personal information for the following purposes:
- Provide and improve the Services. To process your payments, fulfill your orders, manage your account, arrange for shipping, facilitate returns and exchanges, and create a customized shopping experience for you.
- Marketing and advertising. To send marketing and promotional communications by email, and to show you relevant online advertisements for products or services.
- Security and fraud prevention. To authenticate your account, provide a secure payment and shopping experience, and detect fraudulent or malicious activity.
- Communicating with you. To provide customer support and maintain our business relationship with you.
- Legal compliance. To comply with applicable law or respond to valid legal process, including requests from law enforcement or government agencies.
HOW WE DISCLOSE PERSONAL INFORMATION
We may disclose your personal information to third parties in the following circumstances:
- With Shopify, vendors, and service providers who perform services on our behalf including payment processing, data analytics, customer support, fulfillment, and shipping.
- With business and marketing partners to provide marketing services and advertise to you.
- When you direct or consent to our disclosure of certain information to third parties, such as to ship you products.
- With our affiliates or otherwise within our corporate group.
- In connection with a business transaction such as a merger or bankruptcy, or to comply with applicable legal obligations.
RELATIONSHIP WITH SHOPIFY
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services for you. Information you submit to the Services will be transmitted to and shared with Shopify as well as third parties that may be located in countries other than where you reside. To learn more about how Shopify uses your personal information, visit the Shopify Consumer Privacy Policy.
THIRD PARTY WEBSITES AND LINKS
The Services may provide links to websites or other online platforms operated by third parties. We do not guarantee and are not responsible for the privacy or security of such sites, including the accuracy, completeness, or reliability of information found on these sites.
CHILDREN'S DATA
The Services are not intended to be used by children, and we do not knowingly collect any personal information about children under the age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with their personal information, you may contact us using the contact details set out below to request that it be deleted.
SECURITY AND RETENTION OF YOUR INFORMATION
Please be aware that no security measures are perfect or impenetrable, and we cannot guarantee perfect security. How long we retain your personal information depends on different factors, such as whether we need the information to maintain your account, to provide you with Services, comply with legal obligations, resolve disputes or enforce other applicable contracts and policies.
YOUR RIGHTS AND CHOICES
Depending on where you live, you may have some or all of the rights listed below in relation to your personal information:
- Right to Access / Know. You may have a right to request access to personal information that we hold about you.
- Right to Delete. You may have a right to request that we delete personal information we maintain about you.
- Right to Correct. You may have a right to request that we correct inaccurate personal information we maintain about you.
- Right of Portability. You may have a right to receive a copy of the personal information we hold about you.
- Right to Opt out of Sale or Sharing for Targeted Advertising. You may have a right to opt out of the processing of your personal information for purposes considered to be targeted advertising.
- Managing Communication Preferences. You may opt out of receiving promotional emails at any time by using the unsubscribe option in our emails.
You may exercise any of these rights by contacting us using the contact details provided below.
COMPLAINTS
If you have complaints about how we process your personal information, please contact us using the contact details provided below. Depending on where you live, you may have the right to lodge your complaint with your local data protection authority.
INTERNATIONAL TRANSFERS
Please note that we may transfer, store and process your personal information outside the country you live in. If we transfer your personal information out of the European Economic Area or the United Kingdom, we will rely on recognized transfer mechanisms like the European Commission's Standard Contractual Clauses.
CHANGES TO THIS PRIVACY POLICY
We may update this Privacy Policy from time to time, including to reflect changes to our practices or for other operational, legal, or regulatory reasons. We will post the revised Privacy Policy on this website and update the Last updated date.
CONTACT
Should you have any questions about our Privacy Policy, or if you would like to exercise any of the rights available to you, please contact us:
QIUOLA Email: hello@qiuola.com 2 Frederick Street, Kings Cross London, WC1X 0ND United Kingdom
We respond within 24 hours, Monday to Friday.
