Last updated: October 14, 2026
PROCESSING TIME
All orders are processed within 1 to 3 business days after payment confirmation. Processing is included in the overall delivery estimate below. Orders placed on weekends or public holidays will be processed the next business day. You will receive a confirmation email once your order has been shipped.
SHIPPING TIMES
Estimated delivery: 12–15 business days from order confirmation, including processing. In unforeseen emergencies, delivery may take up to 21 business days.
Business days exclude weekends and public holidays. Delivery is available to supported destinations shown at checkout. If your order has not arrived within 21 business days, contact hello@qiuola.com so we can investigate.
SHIPPING RATES
- Standard Shipping: $14.99 USD for orders of $150.00 USD or less
- Free Shipping: On orders over $150.00 USD to eligible destinations
Shipping rates are displayed at checkout before you complete your purchase.
ORDER TRACKING
Every order includes a tracking number sent to your email address within 2 to 3 business days after your order has been shipped. Use the tracking link in your confirmation email to monitor your delivery at any time.
If you have not received your tracking number within 3 business days of your order being shipped, please contact us at hello@qiuola.com.
CUSTOMS, DUTIES & TAXES
International orders may be subject to customs fees, import duties, or taxes upon arrival in your country. These charges are determined by your local customs authority and are the sole responsibility of the customer. QIUOLA is not responsible for any customs delays or additional charges incurred during international shipping.
We recommend checking with your local customs office for more information before placing your order.
LOST OR DAMAGED PACKAGES
If your package is lost or arrives damaged, please contact us immediately at hello@qiuola.com with your order number and, where applicable, a photo of the damaged item. We will investigate the issue and either resend your order or issue a full refund — guaranteed, no questions asked.
INCORRECT SHIPPING ADDRESS
Please ensure your shipping address is correct before completing your order. QIUOLA is not responsible for orders delivered to an incorrect address provided by the customer. If you notice an error in your shipping address, contact us at hello@qiuola.com within 24 hours of placing your order and we will do our best to make the correction before dispatch.
CONTACT
Questions about your shipment or delivery?
Email: hello@qiuola.com We respond within 24 hours, Monday to Friday.
