FREQUENTLY ASKED QUESTIONS
ORDERS & SHIPPING
How long does delivery take?
Estimated delivery: 12–15 business days from order confirmation, including processing. In unforeseen emergencies, delivery may take up to 21 business days.
Business days exclude weekends and public holidays. These estimates apply to all products and supported destinations.
How much does shipping cost?
Standard shipping is $14.99 USD for orders up to $150. Orders over $150 USD qualify for free shipping to eligible destinations — no code needed. The final shipping rate is shown at checkout.
Will I receive a tracking number?
Yes! Every order includes a tracking number sent to your email within 2–3 business days after your order ships. Use the tracking link in your confirmation email to monitor your delivery at any time.
Can I change my shipping address after ordering?
Please contact us at hello@qiuola.com within 24 hours of placing your order. We will do our best to update your address before dispatch. After dispatch, we are unable to make changes.
Do you ship to my country?
We ship to supported destinations including the USA, UK, Canada, Australia, New Zealand, and across Europe. If your country is not listed at checkout, please contact us at hello@qiuola.com.
RETURNS & REFUNDS
What is your return policy?
We offer a 30-day return policy. You have 30 days after receiving your item to request a return. Items must be unused, unworn, and in their original packaging.
How do I start a return?
Email us at hello@qiuola.com with your order number and reason for return. We will respond within 24 hours with full instructions. Please do not send items back without prior approval.
When will I receive my refund?
Once your return is received and approved, your refund will be processed within 5–7 business days to your original payment method. Your bank may take additional time to post the refund.
My item arrived damaged. What do I do?
We are so sorry to hear that! Please contact us immediately at hello@qiuola.com with your order number and a photo of the damaged item. We will send a replacement or issue a full refund — no return needed.
Can I return sale items?
Sale items, gift cards, and personalized products are final sale and cannot be returned.
PAYMENTS
What payment methods do you accept?
Available payment methods are shown at checkout and may vary by your country, currency and order.
Is my payment information secure?
Payments are processed through our Shopify checkout and the payment provider you select. Review the provider’s terms and our privacy policy for details.
Do you offer buy now, pay later?
If an installment option is available for your order, it will appear at checkout. Availability and approval depend on the payment provider.
Are prices displayed in my local currency?
Check the currency displayed beside prices and at checkout. Our shipping thresholds are stated in USD; any available currency conversion is shown at checkout.
PRODUCTS
Are your products high quality?
Every product at QIUOLA is carefully hand-picked against strict quality standards. We only sell products we would be proud to give as a gift. Eligible returns may be requested within 30 days of delivery, subject to the conditions and exclusions in our refund policy.
Are your baby products safe?
Safety guidance, age suitability and any documented certifications vary by product. Read the individual product information and instructions. Contact hello@qiuola.com before ordering if you need certification or material details.
Do you restock sold-out products?
We do our best to restock popular items. Sign up for our email list to be notified when your favourite products are back in stock.
ACCOUNT & ORDERS
Do I need an account to place an order?
No. You can check out as a guest without creating an account. However, creating an account allows you to track orders, save your details, and access your order history.
How do I track my order?
Once your order ships, you will receive a tracking email with a link to monitor your delivery. You can also log in to your account and view your order status at any time.
Can I cancel my order?
Please contact us at hello@qiuola.com as soon as possible. We can cancel your order if it has not yet been dispatched. Once dispatched, we are unable to cancel but our 30-day return policy applies.
CONTACT
How can I contact QIUOLA?
We are always happy to help!
Email: hello@qiuola.com
Response time: Within 24 hours, Monday to Friday
You can also reach us via the chat on our website or through our social media channels on Instagram, TikTok, and Pinterest @qiuola.
